POLICIES
Thank you for choosing Nena Lashes. We strive to provide you with a smooth and enjoyable shopping experience, and we value your trust in our products and services.
Order Fulfillment: Orders placed with Nena Lashes are typically processed and fulfilled within 1-2 business days from the time of purchase. Please note that this timeline may vary during high-demand periods.
Lost or Stolen Orders: Nena Lashes cannot be held responsible for any lost or stolen orders once they have been shipped. In the event of such an occurrence, please direct any questions or concerns to the respective carrier's customer service, such as USPS and UPS.
Sale Items: All sale items are considered final sale and, therefore, are not eligible for refunds, replacements, or exchanges. We recommend reviewing your order carefully before completing your purchase.
Order Discrepancies, Shortages, or Damaged Products: In the rare event that you receive an order with discrepancies, shortages, or damaged products, please email us at 5kangelsuites@gmail.com within 3 days of receiving your order. To help us assist you better, include a photo of your receipt and a clear image of the issue you've encountered. We will promptly address your concern and initiate the appropriate resolution.
Refund Requests: Refund requests are subject to the discretion of the owner. Our team will carefully inspect and evaluate your request. Rest assured, we are committed to providing a fair and efficient resolution process.
Shipping Information: It is the customer's responsibility to ensure that accurate shipping and/or pickup information is provided during the order placement. Any additional charges resulting from incorrect name, address, undelivered orders, or order refusal due to customer error will be the responsibility of the customer.
Order Modifications: Once an order has been shipped, it cannot be canceled or revised. If you need to make changes or cancel an order, please contact us promptly at 5kangelsuites@gmail.com, and we will make every effort to accommodate your request.
Customer Inquiries: All email inquiries, questions, and concerns will receive a response from the Nena Lashes Owner and Management in a timely manner. We appreciate your patience and look forward to assisting you with any inquiries you may have.